Returns & Refunds Policy

For all online purchases, Lindendale Diamonds are offering a 30-day money back guarantee. Items purchased online can be exchanged or refunded within 30 days of purchase. Items must be returned in perfectly new condition, inclusive of all paperwork/receipts or certificates and without having had any alterations or adjustments.

Returns should be discussed and agreed prior with the receiving Lindendale Diamonds Customer Service Team member. Contact craig@lindendalediamonds.com in writing to finalise your return process.

Note: Lindendale Diamonds will not exchange items that have been resized, altered or engraved. Lindendale Diamonds will not refund special orders and special commissions. Lindendale Diamonds will provide a refund where the goods are deemed to be faulty after assessment by the Craig Rosendorff and Team members, are not fit for purpose or do not match our description or sample. Items damaged by client ‘wear’ and/or ‘wear and tear’ are non-refundable. Deposits made on special orders and special commissions are non-refundable.

All refund claims must be made within 30 days of purchase and must be accompanied with proof of purchase and all relevant certificates. All refunds are subject to the final approval of Lindendale Diamonds Management upon receipt. Lindendale Diamonds Management will process your refund within 7 business days of receiving the item.

All items returned are subject to inspection by our Quality Assurance team before a refund is processed. Return shipping costs will be at the expense of the purchaser. Lindendale Diamonds will only pay for return shipping costs if the return is the result of our error, or the item is defective.

Shipping & Packaging for returns:

Items should be returned in their original product packaging, unworn, in perfect condition, and with all paperwork (such as diamond certificates, valuations and/or care guide booklets). Include a copy of your shipping confirmation email or order confirmation email in the package.

Online Customer Services

All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries. We require that returned items are insured during delivery (such as Australia Post ‘Extra Cover’) to safeguard against loss. Lindendale Diamonds does not accept any responsibility for the returned item, until the item has been received by an authorised Lindendale Diamonds representative at the above address only and, after you have received notification of the successful delivery. Return shipping costs will be at the expense of the purchaser and calculated at approx. $15 including insurance

If you have any questions, please contact Customer Service team via email craig@lindendalediamonds.com. A representative will reply as soon as possible. Please include your best contact mobile number as we may use this for communicating with you.

Refund Payments

Credit or Eftpos purchases will receive credit to the original cardholder’s account only within 7 days of Lindendale Diamonds receiving the returned item.

Lindendale Diamonds do not take responsibility for any jewellery that has been altered outside our premises by a third party; such items cannot be returned for a refund or exchange.

Exchanges

Lindendale Diamonds will exchange items within 30 days of final payment if returned in unused and unworn condition. Items must be in its original packaging and be accompanied by its original receipt, valuation, and any certificates where applicable. Lindendale Diamonds will not exchange special orders and special commissions. Lindendale Diamonds will not exchange items that have been resized, altered or engraved.

An item which is deemed to be exchangeable may be exchanged for another item of equal value. Lindendale Diamonds will provide a credit note valid for 3 months for the difference if the item is exchanged for an item of lower value. At the conclusion of 3 months the credit note will be void.

Payments for Purchase

Payments can be made only via the card options available online. American Express and Diners card payments will incur additional fees of 3% at time of checkout.

Payment Programs

No payment program options are available for online purchases.

Conditions for Special Orders (By Appointment Only)

A minimum deposit of 50% is required for all special orders and special commissions (not available for online purchases) however we can discuss your personal needs at time of purchase (in store by appointment). The value of the 50% deposit is non-refundable. Special orders and special commissions cannot be cancelled once confirmed. If a special order or special commission is cancelled by the client, all deposits paid will be forfeited. Final payments must be received and funds cleared prior to items being released. Items must be fully paid for within 7 days of completion unless a payment programme has previously been agreed to by Lindendale Diamonds.

Where the full 50% deposit is required but cannot be made on the day of purchase, the remaining deposit required to reach the minimum 50% deposit is to be paid for within a pre-agreed time. Special orders or special commissions will not commence until 50% of the deposit has been paid in full. This may affect manufacturing due dates if payment is delayed. Special orders or commissions will be cancelled if the 50% deposit is not paid in full within the pre-agreed time from the date of purchase.

Sizing and Alterations

Rings which do not form part of any promotion or price reduction can be resized once, at no charge, at the time of purchase or twelve months from the date of sale. This is subject to individual designs as most rings can safely be altered up or down by three sizes. Some designs are unable to be resized and as such may require to be remade in which case additional charges may apply.

A minimum sizing fee of $130 applies on items with reduced prices or those purchased online. Proof of purchase must be presented or can be arranged at time of purchase. Rings requiring resizing greater than three sizes up or down will incur a fee. Patterned, intricate or full circle diamond rings that cannot be resized and will have to recreated. Individual charges will apply. Clients are advised to consult customer service at craig@lindendalediamonds.com for further information.

Lindendale Diamonds reserves the right to change or update these terms and conditions as they see fit and may do so without notice.