Refund policy

Refund Return & Exchange Policy – Lindendale Diamonds

At Lindendale Diamonds, each piece is crafted with precision and care. Please review our policy below before placing your order.

All made-to-order, custom-made, resized, or personalized pieces are final sale.

As these items are specially crafted for you, we are unable to accept returns, exchanges, or cancellations once production has begun.

Production time is approximately 4 weeks, unless otherwise stated.

Items purchased on our website may be returned within 7 days of delivery, subject to the following conditions:

Returns that do not meet these conditions may be refused.

Return shipping costs are the responsibility of the customer unless the item is faulty.

If your item arrives damaged or defective, please contact us within 48 hours of delivery at:

enquiries.lindendale@outlook.com

We will assess the issue and provide a repair, replacement, or refund where appropriate.

All orders are shipped fully insured.

Once an item has been delivered and signed for, responsibility transfers to the customer.

Approved refunds will be processed to the original payment method.

Please allow 5–10 business days for funds to appear in your account.